Your warehouse, pick & pack and shipping — handled for you

Seller is the party responsible for the product. WeShipYou stores, picks, packs and ships what you send us — we do not manufacture it, inspect it for regulatory compliance, or warrant it. The full risk of product quality stays with the seller.

• 1.1 Accurate listing content — every title, description, image, spec, dimension, weight, variant, compatibility claim, nutrition panel, warning label and country of origin must be accurate. Misleading content is a material breach.
• 1.2 Restricted & prohibited products — weapons, hazmat above approved classes, live animals, controlled substances, adult material, recalled products and items the seller is not legally authorized to sell are prohibited. We may open, inspect or refuse any inbound unit suspected of violating this clause.
• 1.3 Safety & regulatory compliance — seller warrants that each SKU meets all applicable laws (CPSC, FDA, EPA, FCC, CE, UKCA, REACH, Prop 65, FTC, local equivalents). Seller must provide certificates, test reports or material safety data sheets upon request within 72 hours.
• 1.4 Perishables & expiration-dated goods — units must arrive with an expiration window compliant with the category minimum. Units inside the sell-through window are automatically removed and disposed of at seller cost.
• 1.5 Recalls — in case of manufacturer or regulator recall, seller must notify WeShipYou within 24 hours. Recall handling, customer notifications and reverse-logistics costs are paid by the seller.

Clean inbound makes clean fulfillment. Inventory that arrives outside our prep guide slows the whole network, so non-compliant inbound is either prepped by us at an hourly rate or rejected at the dock.

• 2.1 Packaging — units must be in manufacturer-sealed retail packaging (or approved alternative), able to withstand a 3-foot drop test and standard parcel vibration. Fragile items must be bubble-wrapped. Soft goods, toys and apparel must be poly-bagged with a suffocation warning.
• 2.2 Barcoding — every sellable unit must carry a unique scannable barcode (UPC, EAN, or WSY-FNSKU-equivalent). Boxes, pallets and master cartons must match the purchase order.
• 2.3 PO accuracy — inbound must match the purchase order quantity, carrier, tracking and contents. Unannounced inbound may be refused or charged a discovery-and-receiving surcharge.
• 2.4 Unplanned prep & relabeling — if we have to bubble-wrap, poly-bag, relabel, re-box or split a shipment, we bill an unplanned-prep fee per unit published in the pricing page.
• 2.5 Rejected inventory — inventory that fails prep, smells, leaks, is counterfeit, recalled or restricted will be held for seller instruction up to 10 business days and then disposed at seller cost.

WeShipYou commits to a clear operational SLA. Orders are rate-shopped across approved carriers, with insurance baked in and full tracking on every parcel.

• 3.1 Same-day pick & pack target — orders received before the daily cutoff on standard business days are picked, packed and handed to the carrier the same business day, subject to inventory availability, carrier pickup windows and any declared peak-season or surge-window adjustments communicated in advance.
• 3.2 Carrier selection — WeShipYou rate-shops its in-house WeShipYou network, USPS, UPS, FedEx, DHL and regional carriers to select the best combination of price, transit time and insurance. Seller may pin a carrier at an added fee.
• 3.3 Shipping insurance — every parcel is insured up to declared value. Seller is responsible for declaring a value that reflects the wholesale / landed cost of the goods.
• 3.4 International & customs — seller supplies accurate HTS codes and country of origin. Duties, taxes and brokerage fees are the seller’s or the buyer’s responsibility, never WeShipYou’s.

To keep the marketplace trustworthy, buyers always come first. We refund or replace immediately — no multi-step dispute for the customer — and then attribute the cost to whoever actually caused the issue.

• 4.1 WeShipYou buyer guarantee — customers can claim a refund if their order arrives broken, defective, wrong, missing, damaged, late beyond the promised date, or materially not-as-described. WeShipYou pays the customer first and attributes liability second.
• 4.2 Who pays — product-related refunds (defects, broken at the customer, not-as-described, seller prep issues, wrong listing content) are charged to the seller’s payout balance. Fulfillment-error refunds (wrong item picked, damage inside our warehouse, lost in our network) are absorbed by WeShipYou.
• 4.3 Return shipping & processing — seller pays the return label, receiving, inspection, restocking and any disposal of unsellable returns, unless the return is the direct result of a WeShipYou fulfillment error.
• 4.4 Partial refunds & goodwill credits — for low-value or minor issues, WeShipYou may issue a partial refund or goodwill credit to resolve the case quickly. The maximum goodwill credit per order is capped and published in the seller dashboard.
• 4.5 Final-sale & non-returnable — categories such as intimate apparel, perishable food, opened cosmetics and customized items may be marked non-returnable. Customer safety claims still trigger the buyer guarantee even on final-sale items.

Nothing is perfect. When we lose or damage a unit, we pay. When the carrier does, we file the claim. When the seller’s prep fails, the cost stays with the seller. Everything is auditable in your ledger.

• 5.1 WeShipYou-caused damage — units lost or damaged during receiving, storage, pick or pack are reimbursed at the lower of (a) your declared wholesale / landed cost or (b) the per-unit reimbursement cap published in the pricing page.
• 5.2 Carrier-caused damage — WeShipYou files the claim on the seller’s behalf with the parcel carrier or freight provider. Payout is passed through net of insurance deductibles. Seller remains responsible for any uninsured excess.
• 5.3 Reimbursement valuation — reimbursements are based on wholesale / landed cost, not retail. Inflated valuations require backup invoices. Retail margin, profit loss and consequential damages are not reimbursed.
• 5.4 Claim window — sellers have 60 days from the qualifying inventory event (receiving discrepancy, lost shipment, damaged in-warehouse, customer return not reimbursed) to open a claim. After 60 days, claims are closed and cannot be reopened.
• 5.5 Exclusions — reimbursement does not apply to damage caused by seller prep failure (no poly-bag, missing bubble-wrap, leaking product), expiration, shrinkage within normal category tolerance, acts of God, or misrepresented declared value.

We fight chargebacks on the seller’s behalf using the evidence we capture, but card-network rules and product-side issues ultimately flow back to the seller.

• 6.1 Representment — WeShipYou automatically represents product-not-received and transaction disputes using proof of delivery, signature, dimensional weight, pick photos and IP address. No action required from the seller.
• 6.2 Seller liability — product-related chargebacks (defective, not-as-described, quality, counterfeit, IP) are deducted from the seller’s balance along with the card-network dispute fee.
• 6.3 Fraud holds — WeShipYou may hold, cancel or delay orders showing fraud indicators. Sellers who repeatedly trigger fraud patterns (mismatched address, new card + high-value item + expedited shipping) may be reserved or suspended.
• 6.4 Abusive buyers — WeShipYou maintains a buyer-abuse model. Buyers who serially file false claims are blocked, but the first refund to protect the seller may still be issued in the interest of trust.

Like Amazon’s Account Health, we publish live metrics. Breaches are warned first, then escalated to listing suspension, marketplace suspension, and finally termination.

• 7.1 Order defect rate (ODR) must remain below 1% over a 60-day window. Negative feedback, A-to-z claims and product-chargebacks all count toward ODR.
• 7.2 Late dispatch rate (seller-fulfilled only) must remain below 4%. WeShipYou-fulfilled orders do not count toward seller late dispatch.
• 7.3 Pre-fulfillment cancellation rate must remain below 2.5%. Repeated stock-outs, oversells and channel-sync failures trigger enforcement.
• 7.4 Return-dissatisfaction rate must remain below 10%. Persistently high returns on a SKU force a listing review and possible delisting.
• 7.5 Policy violations — IP, authenticity, safety and communications violations are enforced independently of metrics. A single severe violation can trigger immediate suspension.

Pricing is transparent and published. Every charge is itemized in your ledger with the order, SKU or inventory event that triggered it.

• 8.1 Fulfillment fees — pick, pack and ship are billed per-order based on weight and dimensions at time of pack. Oversized, dangerous-goods and cold-chain items carry surcharges.
• 8.2 Storage fees — billed monthly by cubic volume used. A long-term storage surcharge applies to units in our warehouse more than 365 days. Sellers are notified 30 days before the surcharge hits.
• 8.3 Removal, disposal & relabeling — removal and disposal of unsold, damaged or non-compliant inventory are billed per unit. Sellers can request disposal, liquidation or return at any time.
• 8.4 Payout cadence — net payouts are released on the published schedule (weekly by default). WeShipYou may hold a rolling reserve based on dispute and refund risk.
• 8.5 Negative balances — if refunds, chargebacks and fees exceed the available payout, the shortfall is invoiced. Unpaid balances after 30 days may lead to account suspension and inventory hold.
• 8.6 Peak-season surcharges — WeShipYou may apply peak-season fulfillment and storage surcharges during declared peak windows (typically October 15 – January 14 and other major promotional periods). Surcharges are published in the pricing page at least 15 days before they take effect and seller use of the platform during a peak window constitutes acceptance.

Brand owners and IP rights holders get priority protection. We take down infringing listings fast, and we protect legitimate brands from hijacking.

• 9.1 Counterfeit policy — listing, storing, shipping or attempting to sell counterfeit goods is a zero-tolerance violation. Inventory is seized, the account is terminated, and WeShipYou may notify rights holders and authorities.
• 9.2 IP complaints — rights holders can submit takedown notices. Valid notices remove the listing within one business day and require the seller to respond with authorization or a counter-notice.
• 9.3 Brand Registry — owners of registered trademarks can enroll their brand to lock product detail pages, bulk-remove variants and pre-empt listing hijacking.
• 9.4 Images & copy — images, listings and A+ content you upload must be owned by you or properly licensed. You grant WeShipYou a worldwide license to display them for the purpose of selling and shipping your products.

Buyer trust depends on data hygiene. Break this and the account goes offline the same day.

• 10.1 Customer data — buyer PII is shared only to fulfill the order. Sellers may not use buyer data for direct marketing, list building, resale, retention campaigns or contact outside the WeShipYou messaging system.
• 10.2 Circumvention — attempting to redirect buyers off-platform, offering off-platform discounts, or inserting marketing material in shipments to bypass fees is a serious violation.
• 10.3 Multiple accounts — operating multiple seller accounts without written approval is prohibited. Related accounts may be consolidated or suspended together.
• 10.4 Suspension & holds — WeShipYou may suspend listings, hold payouts or reserve funds at its discretion for policy breaches, fraud indicators or unresolved claims. Appeals are handled through the seller dashboard.
• 10.5 Abandoned inventory — inventory the seller refuses to remove or pay storage on becomes abandoned after 90 days of non-payment and may be liquidated, donated or disposed of to cover outstanding fees.
• 10.6 Termination — WeShipYou may terminate for cause immediately, or for convenience with 30 days notice. On termination, sellers must arrange removal of remaining inventory at their cost.
• 10.7 Indemnity & liability — seller indemnifies WeShipYou against claims arising from the product, its listing or its compliance. WeShipYou’s aggregate liability to the seller per incident and in total is capped at the fees paid by the seller in the trailing 1 month. No consequential, indirect, incidental, lost-profit, punitive or special damages of any kind.
• 10.8 Force majeure — WeShipYou is not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, severe weather, pandemics, strikes or labor disputes, carrier network failures, port or customs disruptions, utility, cloud or internet outages, acts of war or terrorism, government actions, supplier collapse, or peak-season network overload. SLA targets, cutoffs and transit times are suspended for the duration of a force majeure event and resume as conditions allow.